Privacy Policy

Last updated: 13 May 2026  |  Effective: 13 May 2026

GoWest Overseas Education Consultants ("GoWest", "we", "us") operates gowesteducation.in. This Privacy Policy explains how we collect, use, share and protect personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules.

1. Data We Collect

• Contact information: name, email address, phone number — when you submit an enquiry form or contact us via WhatsApp.
• Academic information: educational qualifications, exam scores (IELTS/PTE/GRE/GMAT/TOEFL), intended course and country — provided voluntarily for counselling.
• Usage data: pages visited, time on site, browser type, IP address — collected automatically via Google Analytics 4 (GA4).
• Communications: messages sent via our contact form, WhatsApp or email.

2. How We Use Your Data

• To respond to your enquiries and provide counselling services.
• To match your profile with suitable universities and visa pathways.
• To send relevant updates about application deadlines, intakes and visa news (only with your consent).
• To improve our website and services using aggregated analytics.
• To comply with legal obligations.

3. Legal Basis for Processing (DPDP Act 2023)

We process your personal data on the following bases:

• Consent: when you submit our enquiry form or contact us, you consent to processing for counselling purposes.
• Legitimate interest: analytics and website improvement.
• Legal obligation: where required by law.

4. Data Sharing

We do not sell your personal data. We may share data with:

• Universities and partner institutions — only with your explicit consent as part of the application process.
• Service providers — Google (Analytics), Hostinger (hosting). These processors are contractually required to protect your data.
• Regulatory authorities — if required by law or court order.

5. Data Retention

We retain your contact and academic data for up to 3 years from your last interaction, or until you request deletion. Analytics data is retained per Google Analytics default settings (14 months).

6. Your Rights (DPDP Act 2023)

You have the right to:

• Access personal data we hold about you.
• Correct inaccurate data.
• Erase your data (right to be forgotten), subject to legal retention requirements.
• Withdraw consent at any time — this does not affect processing already done.
• Nominate another person to exercise these rights on your behalf.
• Grievance redressal via our contact details below.

To exercise any right, email us at info@gowesteducation.in with "Privacy Request" in the subject line. We will respond within 30 days.

7. Cookies and Analytics

We use Google Analytics 4 (GA4) to understand how visitors use our site. GA4 uses cookies to collect anonymised usage data. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

We do not use advertising cookies or third-party tracking beyond GA4.

8. Security

We use HTTPS encryption for all data transmitted to and from gowesteducation.in. Access to personal data is restricted to authorised staff only. We review our security practices regularly.

9. Third-Party Links

Our website may link to university websites, government portals and partner pages. We are not responsible for their privacy practices. Please review their policies independently.

10. Children

Our services are intended for individuals aged 18 and above. We do not knowingly collect data from minors. If a parent or guardian submits an enquiry on behalf of a minor, we process only the data necessary for counselling.

11. Changes to This Policy

We may update this policy periodically. Material changes will be posted on this page with an updated effective date. Continued use of the website after changes constitutes acceptance.

12. Contact & Grievance Officer

For privacy-related questions, complaints or data requests:

• Email: info@gowesteducation.in
• Phone: +91 9676864239
• Address: No.102, 2nd Floor, Megasri Classics, DP Colony, Dwarakapuri, Punjagutta, Hyderabad — 500082, Telangana, India.